What is CRM?

Customer Relationship Management or CRM Software helps businesses to create a strong customer relationship. It manages the clients, business and their information. The best CRM software for small business should be cost-effective. CRM provides a simple process for managing and tracking clients and their data. Customer Relationship Management or CRM Software includes tools and applications to gain, process and analyze the data which is coming from many interaction channels like website visits, phone calls, emails, social media platforms and many more. The purpose of business CRM software is to let businesses know everything about their clients.

Customer Relationship Management

Benefits of CRM

Implementing the right CRM system into the organization’s existing business model has various potential benefits. It gives you insights that you can use to increase your sales. With the help of CRM Software, you can improve your business workflows and operations. CRM solution with mobile apps enables you to manage field and access remote teams to stay connected at any time from anywhere. Marketing automation strategy is one of the most valuable aspects of CRM software in small business. In this era, the owners of small businesses are using CRM Software for a number of benefits.

Here is the list of 5 best CRM Software for Small Business in 2019.


Salesforce is one of the biggest CRM software in the tech market. It is the most widely used technology in small business. Salesforce, a SaaS giant, provides feature-rich CRM solutions. It serves towards all kinds of businesses and larger enterprises. To offer its users, a CRM platform that matches the needs, resources, and budget of SMBs. Salesforce application has the strength that includes sales management, partner relationship management, marketing automation, and customer service.

HubSpot CRM

Hubspot CRM is known as a marketing platform. The best thing about Hubspot is it is free to use and supports an unlimited number of users. It provides web forms, live chat, and lead specialty bots. It is one of the highest rated CRM systems across the world which is used in small business. One of the best things about HubSpot CRM platform is that you can manage up to 1,000,000 clients at once with virtual ease. And you can easily register 1,000 accounts for your team.

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Zoho CRM

Zoho CRM is easy to implement, intuitive to use and inexpensive to appreciate. It provides users with lots of functionality at an emulative price point. You can use a free trial of Zoho CRM. But if you want to take advantage in your small business, then you need to purchase its premium plans. The premium plans of Zoho start from $12 per month.


FreshSales has excellent and amazing features for small businesses. It helps in managing leads, sales, and contact. Freshsales provides integration to zapier for data integration. It is the fourth edition in the Fresh desk software lineup. Freshsales offers a basic free plan. And it has three paid options for any size of the team.


Insightly CRM is another excellent option for all kinds of businesses. It comes with a free trial and gives you access three customized plans for two weeks. After the trial period over, you would purchase paid plans that are $29 per month. Insightly having robust features with simple and easy-to-navigate interface coupled.


Customer Relationship Management software is useful for all kinds of businesses. Small business owners are looking for CRM Software Development Company to develop CRM software for their business. They want to manage their customer relationship, so they use CRM software.